Home » New Courses »Transforming Patient Experience: Delivering Care that meets Patient Needs & Preferences
An Intensive 5-Day Training Course

Transforming Patient Experience:
Delivering Care that meets Patient Needs & Preferences

16 – 20 Jun 2019
 Dubai   Fee: $4,950
17 – 21 Nov 2019
 Dubai   Fee: $4,950
*All fees are exclusive of VAT
Introduction

To build a great healthcare organisation’s reputation and sustainability, it is very important to reach the “Excellence” by having Patient-focus. This training course provides participants with the knowledge and skills to design and implement a patient experience-based framework to improve the overall performance of healthcare organisations.

Britannia’s highly participative Transforming Patient Experience training course will explain how to build high performing and engaged healthcare teams, establish and sustain effective clinical relationships, as well as implement strategies and tools to support patient-centred care.

Participants attending the Transforming Patient Experience training course will develop the following competencies:

  • Apply communication skills
  • Demonstrate coaching skills
  • Implement service excellence
  • Patient experience design
  • Improve employee and patient engagement
For more information about this course request a callback from the contacts below

T: +44 161 618 1807
F: +44 161 618 1100
E: info@britannia-training.com



VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.