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An Intensive 5-Day Training Course

Mastering Business Etiquette & Protocol

Advanced Skills for Gaining Social, Business & International Exposure

*All fees are exclusive of VAT
Introduction 

Did you know that approximately 85% of job success is based on “soft skills” while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.

First Impressions, Making an Impact and Achieving your Objectives are just three benefits from this dynamic training course. During the Mastering Business Etiquette & Protocol training course, participants will gain practical knowledge and advanced skills to help them prepare for key interactions with colleagues.

This Britannia training course develops the concept of business etiquette and the proper etiquette practices for different business, work and social scenarios. Participants will learn the etiquette requirements for meeting, entertaining, telephone and internet business interaction scenarios. Additionally, the training course addresses etiquette challenges when doing business in a multi-cultural situation or meeting.

Participants on the Mastering Business Etiquette & Protocol training course will develop the following competencies:

  • Social etiquette, manners and business protocol
  • Professional conduct required in formal events
  • Professional networking etiquette and the art of conversation
  • Keys to international etiquette, manners and behaviours
  • Communication etiquette; the invisible rules of telephone and written standards
  • Advanced business etiquette and ethics
  • Dealing with VIPs, suppliers, negotiation and difficult situations
For more information about this course request a callback from the contacts below

T: +44 161 618 1807
F: +44 161 618 1100
E: info@britannia-training.com



VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.