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An Intensive 5-Day Training Course

Call & Contact Centre Workshop

Practical Skills to Enhance Customer Satisfaction

22 – 26 Mar 2020
 Dubai   Fee: $4,950
*All fees are exclusive of VAT
INTRODUCTION

For majority of organisations, the call centre is their main point of contact. Customer service advisors and telesales agents need to be well organised, respond positively to customers, deliver a great experience and provide the solution callers expect. To do this, they need confidence, telephone skills that build rapport with customers, an ability to uncover and meet callers’ needs, plus spot potential additional revenue through cross selling and up selling.

This Britannia training course helps Call Centre and Contact Centre staff members develop the capabilities to understand and meet customer expectations, while increasing revenues and the reputation of the organisation. At the conclusion of the training course, participants will have a clear understanding of what they can do to connect with and serve customers professionally while working in a Call/Contact Centre environment.

Participants on the Call & Contact Centres training workshop will develop the following competencies:

  • Learn good telephone etiquette
  • Effectively question and listen to callers
  • Create and deliver meaningful messages
  • Explain how body language can be ‘heard’ over the phone
  • Techniques for dealing with difficult calls
For more information about this course request a callback from the contacts below

T: +44 161 618 1807
F: +44 161 618 1100
E: info@britannia-training.com



VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.